Yandex SpeechKit
Proprietary speech technology developed by Yandex to make your services and applications hear your clients and talk to them in the same language.

Yandex SpeechKit

Proprietary speech recognition technology developed by Yandex to make your services and applications hear your clients and talk to them in the same language.

Speech Technology

Voice recognition
Speech transcription capabilities
Speech synthesis
Text voicing capabilities
Natural language understanding
Topic detection and named entity recognition
Voice activation
Voice commands for your applications

Industries

How Yandex speech technology can help your business
Call centers
Integrating speech technology enables contact centers to automate routine processes, such as processing incoming calls, making outbound calls, or serving clients via interactive voice response system.
  • Process orders, bookings and appointments, or deliver responses or consultations.
  • Deliver information about new products or services, update clients on the status of their order, confirm delivery, or remind about appointments.
  • Provide customer service via interactive voice response based on keyword spotting.
  • Field all calls automatically during peak call times.
To save costs of infrastructure, use cloud-based Yandex SpeechKit Cloud, or use Yandex SpeechKit Box deployed on your own servers if you prefer to have full control of your data.
Banks
Integrating speech technology allows you to automatically process all incoming calls, provide remote banking services over the phone, as well contact customers without the need for call centre services.
  • Provide customer service via interactive voice response based on keyword spotting.
  • Provide information about products and services, addresses of branches and ATMs, personal accounts, or bank card updates.
  • Solve more challenging tasks, such as providing remote services, including blocking a bank card or restoring access to a client's online bank account.
  • Inform customers about new offers or services, perform customer surveys, or obtain bank card delivery confirmation.
To save costs of infrastructure, use cloud-based Yandex SpeechKit Cloud, or use Yandex SpeechKit Box deployed on your own servers if you prefer to have full control of your data.
Use Yandex SpeechKit Mobile SDK to add voice command capabilities to your mobile app so that your clients would be able to:
  • activate voice commands with a short phrase;
  • ask questions with their voice, instead of typing them on the keyboard;
  • top up account balance using voice commands;
  • fill out forms by just dictating the information;
  • get interactive voice response while using the app.
Online stores
Integrating speech technology allows online businesses of all sizes to streamline their operations by automatically processing incoming calls and contacting their customers.
  • Register and confirm orders.
  • Suggest similar products or recommend accessories.
  • Provide information about status of an order.
  • Perform customer surveys.
To save costs of infrastructure, use cloud-based Yandex SpeechKit Cloud, or use Yandex SpeechKit Box deployed on your own servers if you prefer to have full control of your data.
Use Yandex SpeechKit Mobile SDK to add voice commands to your app, so that your customers would be able to:
  • activate voice commands with a short phrase;
  • ask questions with their voice, instead of typing them on the keyboard;
  • use natural language to search for something, such as [little black dress];
  • fill out forms by simply dictating the information;
  • provide feedback or product reviews using natural language;
  • get interactive voice response.
Telecom operators
Integrating speech technology allows telecom operators to automatically process all incoming calls, provide remote services over the phone, and contact customers without the need for call centre services.
  • Provide customer service via interactive voice response based on keyword spotting.
  • Inform customers about services, tariffs and payment methods, branch offices addresses, and provide customer support without the need for call centre services.
  • Solve more challenging tasks, such as providing remote services, including restoring access to a client's personal account.
  • Inform customers about new offers or services, perform customer surveys.
To save costs of infrastructure, use cloud-based Yandex SpeechKit Cloud, or use Yandex SpeechKit Box deployed on your own servers if you prefer to have full control of your data.
Airports and transport companies
Integrating speech technology allows airports, airlines or transport companies to automatically process incoming calls and answer frequently asked questions without the need for call centre services.
  • Route customers to the relevant department through interactive voice response menus based on keyword spotting.
  • Consult customers on services and customer programs, provide information on routes, tickets, flights, and luggage restrictions — all without the need for call centre services.
  • Inform customers about updates, new offers or services, perform customer surveys.
  • Field all calls even during peak call times.
To save costs of infrastructure, use cloud-based Yandex SpeechKit Cloud, or use Yandex SpeechKit Box deployed on your own servers if you prefer to have full control of your data.
Logistics
Integrating speech technology allows storage companies to automate inventory control, simplify document workflow, facilitate and accelerate staff management. Warehouse employees can use their voice to log new goods, track them, and check stock availability.
    To save costs of infrastructure, use cloud-based Yandex SpeechKit Cloud, or use Yandex SpeechKit Box deployed on your own servers if you prefer to have full control of your data.

    Advantages

    Technological efficiency
    Yandex SpeechKit is based on cutting-edge developments in machine learning, big data, and neural networks. We carefully source data sets for acoustic and language models used in our products and meticulously control their quality.
    Easy integration
    Our products support all basic industry standards, come with detailed technical documentation, and can be easily integrated into your infrastructure.
    Customization
    Our solutions allow you to finely calibrate voice services and adapt them to serve specific business needs.
    Customer support
    Our clients receive full support when using, modifying, or developing products and solutions based on SpeechKit.
    Products
    SpeechKit Mobile SDK
    A toolkit for integrating speech recognition, speech synthesis, and voice activation technology into mobile applications.
    SpeechKit Cloud
    A cloud service that allows clients to implement speech recognition, speech synthesis, and semantic parsing capabilities in their products at minimal cost.
    SpeechKit Box
    A solution for large companies deployed on clients' own servers giving them full control over their data.